Shipping Policy

1. Processing Times

Orders are processed same day up to 4pm Mon-Fri and most within 1 business day. You’ll receive a confirmation email once your order has shipped. You are then able to track your delivery via delivery partner's tracking website. We offer customers Royal Mail and Yodel delivery options. 

2. Shipping Options & Rates

You can choose between Yodel and Royal Mail. We use the 3 day service on Yodel and 24h and 48h service on Royal Mail. Order before 4pm to get 24h delivery the next day Mon-Fri. 

Once dispatched, you will receive full tracking capability so you can keep an eye on your delivery.

• Royal Mail Tracked 24® aims for next-day delivery if ordered before 4pm weekdays, but this is not guaranteed. It’s a Royal Mail target, not a promise.
• Royal Mail Tracked 48® aims for delivery within two business days if ordered before 4pm weekdays. It’s a Royal Mail target, not a promise.
• Standard Shipping (2–3 business days) – £4.97 plus extra for heavier parcels

Shipping rates depend on order weight and destination. Final costs are calculated at checkout.  

3. What packaging do you use?

For multiple LPs or Gatefold, we use sturdy and very robust record LP mailers. We wrap records in recyclable bubble wrap to minimise movement during transit. All packaging is recyclable including tape, bubble wrap and cardboard.

For smaller LPs (i.e. not double gatefold or multiple LPs) we tend to use the tighter LP wraps which are very effective at reducing movement during transit to maximise the safety of your package.

4. Can you unpack the record/inner sleeve and place in the bubble wrap to avoid seam splits?

You can also contact us before placing your order to request that records in their inner sleeve be removed from their outer cover LP box and placed into bubble wrap. This can avoid seam splits during transit where the sharp edge of the record damages the outer case. Some records are so sharp! We would ship this way by default if records were not in cellophane! 

5. International Shipping

We only ship within the UK and excludes Northern Ireland due to customs issues. We do not yet ship worldwide. We are working on adding more shipping zones in future.

6. Tracking Your Order

All shipments include tracking. Once dispatched, you’ll receive a tracking number via email to monitor your order’s journey.

7. Shipping Restrictions

Certain items may have shipping restrictions based on country regulations. Digital downloads are not subject to shipping fees.

8. Lost or Delayed Orders

If your order is lost or significantly delayed, please contact  store@vikingrecords.co.uk for assistance. We’ll work with the carrier to resolve the issue.

9. Returns & Refunds

For details on returns and refunds, please refer to our Returns Policy.